REPEAT PRESCRIPTIONS

At both Springfield Road and Riverdale Surgeries you may request a repeat prescription by telephone or online.

You must tell the receptionist:

• which chemist you would like to collect your prescription from;
• inform the chemist to ensure it is collected from the surgery;
• You must also give 48 hours notice for all repeat prescriptions.

Reception will not check any prescription queries unless 48 hour notice has been given both surgery and chemist.

DO NOT ATTEND THE SURGERY TO COLLECT YOUR PRESCRIPTION UNLESS INSTRUCTED.

Riverdale Surgery now operates a dedicated telephone facility with instructions on how to order repeat prescriptions.

You can also order repeat prescriptions online, by clicking here. For more information and to register for this service, please telephone the surgery after 11am.

The reception staff will deal with all patient requests in a timely way.

HOSPITAL LETTERS

CLINICAL LETTERS

Most Clinical Letters are received directly by the Practice from Secondary care these will be actioned within in a minimum of 3 working days. If you have been instructed by your consultant to drop in a letter to the Practice please do so promptly.

ONLINE REPEAT PRESCRIPTIONS

Both Springfield Road and Riverdale Surgeries operate the EMIS Access System which is a web based system that allows patients to order their repeat prescriptions online.

To use the service you have to be registered with Surgery and you will need the following:

• Our Practice ID number
• your Personal Identification Number (PIN) 
• your Password
• your NHS number

Please telephone the Surgery after 11am to speak to the Receptionists about how to register and receive your Registration Letter with your unique registration details.

The surgery will request you to attend to collect this information in order to verify your identity. We cannot give this information out over the phone.

Once you receive these details please keep them safe.
 
Enter the information from the Registration Letter into the EMIS Access Registration page by clicking on link below.

Click Here to order your repeat prescription online