Welcome to Springfield Road Surgery
Welcome to our practice, which operates from two sites, Springfield Road and Riverdale Surgeries. We hope this website will give you useful information of the services we offer.
Our patients needs are our highest priority, and our website is here to make it easy for you to access the information you need.
You can access bespoke practice information such as opening hours, how to register and register to order repeat prescriptions online. There is also a wealth of information on our pages covering a wide range of health issues and links to relevant medical organisations.
We are currently experiencing a high volume of calls, please be assured that our staff our working as efficiently as possible. Thank you for understanding.
PRACTICE UPDATE
We are continuing to run the surgery a little differently than compared to before the COVID-19 pandemic. We are no longer offering pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.
Routine GP Phone Calls
Our team have a limited amount of daily routine phonecalls. These are booked on a first come, first served basis between 8.30-10.00am; please note this call list can fill up prior to the 10.00am deadline. Our team are trained to ask you various questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day.
Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you various questions that the GPs have asked them too. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day.
Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.
*FOR REPEAT PRESCRIPTIONS -PLEASE GIVE 72HRS NOTICE*
AS A TEMPORARY MEASURE, ENSURE YOU PROVIDE DETAILS OF YOUR NOMINATED PHARMACY
COVID-19 VACCINE
We have received a small number of Covid-19 vaccine and a member of staff will be contacting ELIGIBLE patients
The practice is receiving an extremely high number of calls with queries relating to appointments for the vaccine. Please wait until contacted by the Practice to be offered an appointment.
Due to vaccination shortages we are only able to offer second vaccines to those who have been vaccinated by the practice.
If you are waiting for your first vaccination and fall within the below categories please click the link below to arrange your vaccine at the regional vaccination centres.
We look forward to vaccinating everyone eligible for the vaccine but we must follow guidelines and await delivery of the vaccine. We appreciate everyone's patience and understanding.
REGIONAL COVID-19 VACCINATION CENTRES
If you are eligible, you can book your COVID-19 vaccination online.
Am I eligible to use the vaccine service?
If you live in Northern Ireland and are entitled to treatment by the health service you can book a COVID-19 vaccination online if you have been invited to do so.
The invitation may have come from public messages to the following groups:
- those aged 65 and older at 31st March 2021
- those aged 60 – 64 at 31st March 2021
- those aged 50 – 59 at 31st March 2021
- those aged 45 – 49 at 31st March 2021
- those aged 40 – 44 at 31st March 2021
- those aged 35 – 39 at 30th April 2021
- those aged 30 – 34 at 30th April 2021
- those who are clinically extremely vulnerable aged 16 and over at 31st March 2021 and have a shielding letter
- those who have an underlying condition aged 16 -17 at 31st March , who have a GP letter.
- a letter from your hospital specialist or your GP
- an email or letter from your employer
Even if you have received multiple invitations, please only book once. If you meet any of the above criteria, please click on the link below.
For further information please click HERE.
COVID-19 INFORMATION
If you suspect you have Coronavirus
PLEASE DO NOT COME TO SURGERY
- Please stay at home and click here for more information
- Do not use public transport or taxis
- Do not go to work, school or public places
- Do not just present yourself to any GP surgery or hospital without seeking advice first
Further Information:
Public Health Agency
https://www.publichealth.hscni.net/
NHS
https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government
https://www.gov.uk/coronavirus
Asthma UK
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
Public Health recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or
- See Catch it, Bin it, Kill it.
- Put used tissues in the bin straight away.
- Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not
- See hand washing guidance.
- Try to avoid close contact with people who are unwell.
- Clean and disinfect frequently touched objects and surfaces.
- Do not touch your eyes, nose or mouth if your hands are not clean.
CORONAVIRUS TESTING
Click here to request a coronavirus test.
COVID-19 - MASKS / FACE COVERINGS
From 10 August 2020 it is mandatory to wear a face covering in any indoor public space where it is not possible to maintain social distancing.
FOR MORE INFORMATION REGARDING FACE COVERINGS PLEASE CLICK HERE
The Reception Team have been asked to ensure that all patients attending the surgery wear a face covering at all times when inside the surgery building. This same obligation applies to staff that you may come into contact with when you move through the building.
The surgery has an obligation to all staff and patients to provide a safe environment to visit or to work in.
There are only a small number of exemptions from this requirement. These include:
- Children under the age of 13
- Patients with a sever and chronic respiratory illness
- Patients who have an enduring mental illness that means distress would be caused if asked to wear a facemask.
There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering. If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt.
As the Clinical Team are working in very close proximity to patients we will not provide face to face access to patients who refuse to wear a face covering; unless you meet one of the limited exemptions above. If you are exempt, please advise a Receptionist / Dr at the time of booking your appointment as alternative arrangements will be made for your appointment.
If you have forgotten to bring your face covering with you, please let a Receptionist know and we will provide you with a disposal face mask.
It is important that we all respect one another and remember that the reasons for not wearing a face covering may not always be visible.
AccuRx TEXTING SERVICE
For your convenience we now use AccuRx, a secure text service, to contact our patients.
The message is sent directly from a member of the Springfield/Riverdale Surgery to the mobile number held on your record individual medical record. This provides instant communication from the clinical team to our patients. A copy of this text is automatically retained on you notes.
Springfield or Riverdale Surgery will always appear at the bottom of the message. You will not be able to reply to these messages unless explicitly instructed to do so.
FOR MEDICAL EMERGENCIES - CONTACT Out-of-Hours
Monday to Friday 1.00 - 2.00pm (Lunchtime)
Contact 07895 699 859
Wednesday Afternoon 1.00 - 6.00pm
Contact 07895 699 859
From 6.00pm until 8.30am/Weekends/Bank Holidays
North and West Belfast
Contact 028 9074 4447
South and East Belfast
Contact 028 9079 6220
Lisburn Area
Contact 028 9260 2204
LINKS
UPDATE YOUR PERSONAL DETAILS or ORDER REPLACEMENT MEDICAL CARD
NI DIRECT HEALTH SERVICES GUIDELINES
(Site updated 19/05/2022)