APPOINTMENTS

We are currently not offering pre-bookable routine GP appointments and instead there are other ways in which you can reach your GP and please be aware that the GP may request that you visit the practice after speaking to them on the phone.

Routine GP Phone Calls
Our team have a limited amount of daily routine phone calls. These are booked on a first come, first served basis between 8.30-10.00am; please note this call list can fill up prior to the 10.00am deadline. Our team are trained to ask you various questions, please answer these openly and honestly and respect that the GPs have directed our staff to ask these questions and need the information to help you. Someone from the team will call you back throughout the day. Please note the GP may request you to come into the surgery if necessary.

Triage Telephone Line
Our triage telephone line is available for urgent medical queries only. Again, our team will ask you various questions that the GPs have asked them too. Please answer openly, honestly and do not refuse as we need this information. If our call lists are full, and your query is not a medical emergency, our team will advise you to ring the next working day or may offer the services of other members of clinical staff such as Physiotherapists, Social Workers, Mental Health Practitioners or Pharmacists.

Who can my call be directed to?
Both Riverdale and Springfield Road Surgery's have access to Primary Care Multi-Disciplinary Teams (MDTs); these include First Contact Physiotherapists, GP Social Workers and Mental Health Practitioners. These members of the practice team provide enhance access to health and social care services within the Surgery. Patients can book appointments directly with these team members or you may be directed to their care from your GP.

Springfield Road and Riverdale Surgeries have a ZERO TOLERANCE abuse policy. Our staff are working exceptionally hard during this difficult period to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.

TELEPHONE NUMBERS

We would ask to balance the workload and to let us deal with patients as promptly that you phone the surgery which is local to you. Staff will advise patients which surgery is closest at any appropriate time on calls.

The telephone numbers for appointments are as follows: 

• Springfield Road Surgery – (028) 90 323571
• Riverdale Surgery – (028) 90 612670