Appointments

Booked Surgery, for both doctors and nurses are by appointment only

• Mornings Appointments from 9.30am-11.30am
• Afternoon appointments from 3.30pm – 5.30pm

Please note above surgery times are open to change, please check with reception.

Urgent Appointments

Daily emergency appointments - If you feel you need to be seen urgently, please contact the surgery before 10.00 a.m.  The receptionist will take the details and the GP will ring you back. The GP will assess and make arrangements for you to be seen if necessary 

Telephone consultations

If you want to speak to the GP, please telephone before 10.00am. The receptionist will take the details and the GP will ring you back

The telephone numbers for appointments are as follows: 

• Springfield Road Surgery – (028) 90 323571
• Riverdale Surgery – (028) 90 612670

Appointments can also be booked online. To register, ask our receptionists.

When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery. There is no need to reconfirm.

Home Visits

It is possible to see several patients in the surgery with good diagnostic facilities in the time taken to do one home visit. We ask that you come to the surgery if at all possible. Please make all requests for home visits before 10.00am as this will help us to organise our day in order to give you a better service. However, if you are too ill to come to the surgery then you will be seen at home.

To request a home visit please be ready to give the name and address of the patient and a brief description of their symptoms. This allows the more serious problems to be dealt with first.

If an emergency requiring a home visit occurs during doctors surgery the receptionist will let you speak to the doctor.

Please telephone before 10.00am if possible

Telephone Advice

Some doctors prefer not to be disturbed during consultation for telephone advice, as interruptions during surgery may be upsetting for both doctor and patient. 

If you want to speak to the GP, please telephone before 10.00am. The receptionist will take the details and the GP will ring you back

Please note: After 12.00pm telephone advice will only be given in the case of medical emergencies

If you cannot attend your appointment please let us know

Patients do not attend approximately 120 appointments per month

If a patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.  The affect of this is:

•  Increase in the waiting time for appointments
•  Frustration for both staff and patients
•  A waste of resources
• A potential risk to the health of the patient

 ___________________________________________________

Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:

If you repeatedly fail to attend appointments you may be removed from this practice list and may be required to find an alternative doctor.

If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.

Thank you for your co-operation